Privacy Policy

Last updated: December 11, 2025

1. Introduction

This Privacy Policy describes how The Cloud Update Solutions (“The Cloud Update Solutions”, “we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit our website at https://thecloudupdate.co/ (the “Site”) and when you purchase or access our courses and services, including the “Implementing Salesforce Revenue Cloud” Course (collectively, the “Services”).

By using the Site or Services, you consent to the practices described in this Privacy Policy.

2. Scope and Applicability

This Privacy Policy applies to:

  • Visitors to our Site
  • Customers who purchase the Course or other products
  • Users who create an account to access our content

This Privacy Policy does not apply to third-party websites, services, or platforms that we do not control, even if they are linked from our Site.

3. Information We Collect

We may collect the following categories of personal information:

3.1 Information you provide directly

  • Account details: name, email address, password, username.
  • Billing details: billing address, company name, VAT or tax ID (if applicable).
  • Order information: products purchased, transaction date and time, currency, and related information.
  • Support communications: emails or messages you send to us, support requests, survey responses.
  • Course interactions: comments, Q&A, or posts you add in course discussion areas (if enabled).

We do not receive or store your full payment card details. Payment information is handled by our third-party payment processor (for example, Stripe).

3.2 Information collected automatically

When you visit the Site or use the Services, we may automatically collect:

  • Device and usage data: IP address, browser type, operating system, device identifiers.
  • Activity data: pages visited, time spent on pages, referring/exit pages, clickstream data, course modules accessed, and completion status.
  • Approximate location data: based on IP address, to help understand where visitors come from and to calculate tax where required.

This information may be collected using cookies, web beacons, and similar tracking technologies.

3.3 Information from third parties

We may receive limited personal information from third-party service providers such as:

  • Payment processors (e.g., Stripe): confirmation that a payment was successful, payment method type, last 4 digits of card, and associated billing details.
  • Email marketing tools (e.g., ConvertKit or similar providers): confirmation of email subscription status, link clicks, and email delivery status.
  • Analytics providers (e.g., Google Analytics or similar): aggregated usage and performance data.

4. How We Use Your Information

We use personal information for the following purposes:

  1. Providing and operating the Services
    • To create and manage user accounts
    • To process orders and payments
    • To provide access to the Course and track your progress
  2. Customer support
    • To respond to your questions, requests, and support tickets
    • To resolve technical issues
  3. Communication
    • To send order confirmations, receipts, and service-related notices
    • To send course updates, pre-order information, and important changes to our policies
  4. Marketing (where permitted)
    • To send newsletters or promotional emails about new courses, content, or offers (you can opt out at any time)
  5. Analytics and improvement
    • To analyze how the Site and Course are used
    • To improve and optimize our content, user experience, and technical performance
  6. Legal and compliance
    • To comply with legal obligations (for example, tax, accounting)
    • To enforce our Terms & Conditions, including fraud prevention and protection of our rights

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Remember your login session
  • Keep items in your cart
  • Understand how the Site is used
  • Improve performance and security

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Site and your ability to use some features.

If we use a cookie banner or consent tool, your choices there will further govern how certain cookies are used.

6. Payment Processing

All online payments are processed by third-party payment processors such as Stripe, integrated via WooCommerce.

  • We do not store your full credit card number or CVV on our servers.
  • Stripe and similar processors may store and process your payment data and are responsible for complying with applicable payment security standards (for example, PCI-DSS).

Your use of Stripe is subject to Stripe’s own privacy policy and terms.

7. How We Share Information

We do not sell your personal information. We may share personal information in the following limited circumstances:

  1. Service providers and subprocessors
    With trusted third-party providers who assist us in operating the Site and Services, such as:
    • Website hosting providers
    • Learning management system (LMS) and plugins (e.g., LearnDash)
    • E-commerce tools (e.g., WooCommerce)
    • Payment processors (e.g., Stripe)
    • Email marketing and analytics providers
    These providers are given access only as reasonably necessary and are typically bound by contractual obligations to maintain confidentiality.
  2. Business transfers
    In connection with a merger, acquisition, sale of assets, or other business transaction where personal information may be transferred as part of the transaction.
  3. Legal and compliance
    Where required by law or in good faith belief that such disclosure is necessary to:
    • Comply with legal obligations or respond to lawful requests;
    • Protect our rights, property, or safety;
    • Prevent or investigate possible wrongdoing.

8. International Data Transfers

We are based in Canada, and our servers or service providers may be located in other countries. As a result, your personal information may be transferred to and processed in jurisdictions with different data protection laws than those in your home country.

We will take reasonable steps to ensure that any such transfers comply with applicable data protection requirements and that your data receives an adequate level of protection.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide the Services and maintain your account;
  • Comply with legal, tax, and accounting obligations;
  • Resolve disputes and enforce our agreements.

When personal information is no longer needed for these purposes, we will delete it or anonymize it, where feasible.

10. Your Rights and Choices

Your rights may vary depending on your jurisdiction, but may include:

  • Access: the right to request a copy of the personal information we hold about you.
  • Correction: the right to request that we correct inaccurate or incomplete information.
  • Deletion: the right to request that we delete personal information, subject to legal retention obligations.
  • Restriction: the right to request that we restrict how we process your information in certain circumstances.
  • Objection: the right to object to certain types of processing, including marketing.
  • Portability: the right to request a copy of your data in a structured, commonly used format.

If you are located in the European Economic Area, the United Kingdom, or other regions with similar laws, you may have additional rights under applicable data protection laws.

To exercise any of these rights, please contact us using the details in Section 13. We may need to verify your identity before fulfilling your request.

You can also:

  • Unsubscribe from marketing emails by using the “unsubscribe” link in those emails.
  • Manage cookies through your browser settings and any cookie banner we provide.

11. Children’s Privacy

The Site and Services are intended for adults and are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete such information.

12. Security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no online system can be guaranteed 100% secure.

You are responsible for keeping your account password confidential and for notifying us promptly if you suspect any unauthorized access to your account.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. If we make material changes, we may also notify you by email or through a notice on the Site.

Your continued use of the Site or Services after changes take effect constitutes your acceptance of the updated Privacy Policy.

14. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

The Cloud Update Solutions
Email: privacy@thecloudupdate.co
Website: https://thecloudupdate.co/

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