Terms and Conditions

1. Terms & Conditions

(Course Purchase and Website Use)

Last updated: December 11, 2025

1. Introduction

Welcome to The Cloud Update (the “Site”). The Site and the online courses offered on or through it, including the “Implementing Salesforce Revenue Cloud” course (the “Course”), are operated by The Cloud Update Solutions (“The Cloud Update Solutions”, “we”, “us”, “our”).

These Terms & Conditions (the “Terms”) govern your use of the Site and your purchase and use of the Course and any other digital products, memberships, or services we offer (collectively, the “Services”).

By visiting the Site, creating an account, or purchasing the Course or any other product, you agree to be bound by these Terms.

If you do not agree with these Terms, do not use the Site and do not purchase the Course.

2. Eligibility

By using the Site and purchasing the Course, you represent and warrant that:

  1. You are at least 18 years old (or the age of majority in your jurisdiction); and
  2. You have the legal capacity and authority to enter into a binding contract with us; and
  3. If you are acting on behalf of a company or other legal entity, you have authority to bind that entity, and “you” in these Terms refers to both you and that entity.

3. Pre-order Status and Course Description

3.1 Pre-order
The “Implementing Salesforce Revenue Cloud” Course is currently offered as a pre-order. This means:

  • You pay now, in advance of the full content being available.
  • Course content and features are expected to be released on or around December 22, 2025 (the “Launch Date”).
  • The Launch Date is an estimate only and may be modified. We will make reasonable efforts to notify purchasers of any material changes.

3.2 Course scope
The Course is an online training product intended to provide education and guidance about Salesforce Revenue Cloud. The Course may include, for example:

  • Pre-recorded video lessons
  • Downloadable resources
  • Live or recorded Q&A sessions
  • Access to a community or discussion forum (if offered)

We reserve the right to modify the Course content, modules, and structure at any time, including adding, removing, or reorganizing lessons, as long as the product remains substantially consistent with the intended purpose described on the Course sales page.

3.3 No guarantee of results
The Course is provided for educational and informational purposes only. We do not guarantee that you or your organization will achieve any particular results (e.g., revenue growth, project success, Salesforce certification, employment, or consulting engagements) as a result of taking the Course.

3.4 No affiliation with Salesforce
The Course and this Site are created and maintained by The Cloud Update Solutions and are not affiliated with, sponsored by, or endorsed by Salesforce, Inc. “Salesforce” and related marks are trademarks of Salesforce, Inc. All use is for identification and educational purposes only.

4. Accounts and Access

4.1 Account creation
To access the Course, you may need to create an account on the Site. You agree to provide accurate, current, and complete information and to keep your account details updated.

4.2 Account security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately if you believe your account has been compromised.

4.3 Access duration
Unless otherwise stated on the Course sales page:

  • You will receive access to the Course for at least 12 months from the Launch Date (December 22, 2025), and we may, at our discretion, offer longer or “lifetime” access as long as the Course remains available on our platform.
  • We reserve the right to retire, replace, or migrate the Course to a different platform, provided that we make reasonable efforts to maintain your access for the stated access period.

4.4 Prohibited sharing of access
You agree not to share your login credentials or Course access with other individuals or organizations. A single purchase is intended for one individual learner, unless explicitly stated otherwise (for example, team or enterprise licenses).

5. Pricing, Payment, and Taxes

5.1 Pricing
Unless otherwise specified, all prices are listed in Canadian dollars (CAD). We may change pricing at any time for new purchases. The price applicable to your purchase is the price in effect at the time you complete checkout.

5.2 Payment processing
Payments are processed through third-party payment processors, such as Stripe, via WooCommerce. By providing your payment information, you authorize us (and our payment processor) to charge the total amount of your order.

5.3 Immediate charge for pre-orders
For pre-order offerings, your card is charged immediately at the time of purchase, not at the Launch Date.

5.4 Taxes
We may collect sales taxes, value-added taxes (VAT), goods and services tax (GST), or other applicable taxes based on your billing address and/or applicable law. You are responsible for any additional taxes, duties, or fees imposed by your jurisdiction that we do not collect at checkout.

6. Refunds and Cancellations

6.1 General rule – all sales final
Due to the digital nature of our products and immediate access to Course materials or pre-order entitlements, all sales are final, and we do not offer refunds or credits once a purchase is completed, except in limited circumstances described in our Refund Policy or where required by applicable law.

6.2 Mandatory legal rights
Nothing in these Terms is intended to limit any non-waivable consumer rights you may have under applicable law (for example, certain cancellation or refund rights for distance contracts). Where the law grants you rights that conflict with these Terms, those statutory rights will prevail to the extent of the conflict.

6.3 Chargebacks and disputes
If you initiate a chargeback or payment dispute, we reserve the right to suspend or terminate your access to the Course and other Services pending resolution, and may choose, at our discretion, to contest the chargeback.

For more detail, please refer to our Refund Policy.

7. Intellectual Property

7.1 Our content
All content made available through the Site and the Course, including but not limited to videos, text, graphics, logos, documents, exercises, and other materials (the “Content”), is owned or licensed by The Cloud Update Solutions and is protected by copyright, trademark, and other intellectual property laws.

7.2 License to you
Subject to your compliance with these Terms and full payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Course and related Content for your personal or internal business educational purposes only.

7.3 Restrictions
You agree that you will not:

  • Copy, reproduce, or distribute Course Content to others (except as expressly allowed in the Course materials);
  • Resell, sublicense, or share access to the Course;
  • Remove or alter any copyright, trademark, or other proprietary notices;
  • Record and redistribute Course sessions, videos, or materials without our prior written permission.

8. Acceptable Use

You agree not to use the Site or Services:

  • For any unlawful, fraudulent, or malicious purpose;
  • To upload or transmit viruses, malware, or other harmful code;
  • To attempt to gain unauthorized access to any part of the Site, other users’ accounts, or our systems;
  • In a way that interferes with or disrupts the integrity or performance of the Site or Services.

We reserve the right to suspend or terminate your access if we reasonably believe you have violated these Terms or engaged in abusive or harmful behavior.

9. Third-Party Tools and Services

The Site may integrate with or link to third-party tools, such as:

  • WordPress and LearnDash (for course delivery)
  • WooCommerce (for e-commerce)
  • Stripe (for payment processing)
  • Email marketing and analytics platforms

Your use of third-party services may be subject to those providers’ own terms and policies, which are separate from these Terms.

10. Disclaimers

To the maximum extent permitted by law:

  1. The Site, Course, and Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.
  2. We do not warrant that the Site or Course will be uninterrupted, error-free, or free from security vulnerabilities.
  3. We do not guarantee any particular business or technical outcome, including successful Salesforce implementations, revenue growth, or passing any certifications.

11. Limitation of Liability

To the maximum extent permitted by law:

  • The Cloud Update Solutions and its owners, directors, employees, contractors, and affiliates will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Site, the Course, or other Services.
  • Our total aggregate liability for any claim arising out of or related to these Terms or the Course, whether in contract, tort, or otherwise, is limited to the amount you paid for the Course or Service giving rise to the claim.

Some jurisdictions do not allow limitations of certain damages. In those jurisdictions, the above limitations apply only to the extent permitted by law.

12. Indemnification

You agree to indemnify and hold harmless The Cloud Update Solutions and its owners, directors, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use of the Site or Course;
  • Your violation of these Terms; or
  • Your infringement of any intellectual property or other rights of a third party.

13. Changes to the Site, Course, or Terms

We may, at any time:

  • Update, modify, or discontinue the Course, the Site, or any part of the Services; and
  • Update these Terms.

If we make material changes to these Terms, we will provide notice by updating the “Last updated” date above and, where reasonable, by additional means (for example, email or notice on the Site). Your continued use of the Site or access to the Course after changes take effect constitutes your acceptance of the updated Terms.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

You agree that any dispute arising out of or relating to these Terms, the Site, or the Course will be subject to the exclusive jurisdiction of the courts located in Quebec, Canada, unless applicable consumer protection law requires otherwise.

15. Contact Information

If you have any questions about these Terms, please contact:

The Cloud Update Solutions
Email: course@thecloudupdate.co
Website: https://thecloudupdate.co/

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